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How can we improve e-commerce and the digital experience of CNC3D





Small team: TfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdaf dafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafda

Systemic complexity: TfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdaf dafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafda

Boundless discovery: TTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdaf dafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdav


Data to actionable Insight: TTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdaf dafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafda

Culture as a Stakeholder: TfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdaf dafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafdaTfdafdafda

Original website

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Original Logo 

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Mapping of website, 618 pages in total. 

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Due to external constraints, I focused on essential research that could be used to make immediate informed decisions that can be tested iteratively. 

Lean research

Card sorting 

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User personas

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Journey maps tracking experience, expectation and trust

I began with an introspective look at my experience with the service. I interviewed a few typical participants that were a reflection of the 

Qualitative research

Qualitative Interviews / Expert Interview /  Autoethnography / Community reserach

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CNC3D - CNC3D - Menu user flows.jpg
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